Shipping & Returns
Pick up at our shop + full assembly: FREE
We highly recommend to pick up your bike for free at our shop in brussels.
This will make sure that your bike will be fully assembled by our professional bike mechanics and will provide the best service.
Cargo bikes: are currently only possible for pickup at our store.
Return conditions: You have the right to return an order 14 days after receiving your package.
You have 14 days from the moment you get you package to notify us for a return.
To return an item, please send an email to firstname.lastname@example.org and wait for our follow up response before shipping the item back.
The items must be unused, undamaged and complete packed in the original packaging.
After we receive your return, we check and verify the returned items and will issue a refund.
Returned items must be send to Anspachlaan 157, 1000 Brussels, Belgium.
All shipping return costs will be payed by you.
We have no responsibility and liability for the lost or damage of the returned item through shipping to us.
We advise to send by registered mail.
You will be refunded through your original payment method.
Gift vouchers can not be refunded.
GPS systems such as sports watches or cycle computers can only be returned if unregistered.
Bikes and products that have been registered on the main brands website can not be returned.
The right to return an item does not apply if you have let us custom built or order an item or bike.
All our products have a maximum of 2 years warranty.
Your warranty is only valid when complied with the following requirements:
Prior to riding, your bike needs to be assembled and checked by a professional mechanic.
Bikes must be checked every 500 km for loose parts.
Tires must be inflated to the correct pressure.
You are obligated to immediately inspect the delivered items for visible damage or missing parts.
If the delivered item has a manufacturing fault, contact us immediately. Please don’t use the item or throw away the packaging.
Faulty goods covered by warranty which have been used will be repaired when possible or replaced where this is not a practical option.
If return is under warranty we can provide a pickup and we will pay the transport costs. If the problem is not under warranty, these costs will be payed by the client.
Not covered under this warranty are the following:
Normal wear of parts that are subject to wear like bearings, chainrings/sprockets, tyres, etc.
Incorrect assembly or in combination with other products that are not compatible.
Insufficient maintenance, tampering, misuse, and neglect.
Items damaged as a result of the bicycle being involved in an accident or crash.
Damage caused by vandalism or theft.